wni bd Privacy Policy

This Privacy Policy ("Policy") applies to all users ("you" or "user") of the wni bd platform ("Platform"). wni bd ("we", "us") provides online betting and casino services through its website and mobile application.

By accessing the Platform or registering an account, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

We reserve the right to amend this Policy at any time. Any changes will be notified on the Platform and the date of the revised document will be updated. Continued use of the Platform will be taken as your acceptance of the updated Policy.

wni bd collects user information in various ways. The categories of information collected are as follows:

2.1 Identity and Contact Information

• Full name, date of birth, and nationality
• Email address and mobile number
• Current address and national ID number (for KYC verification)
• Account username and password (stored in encrypted form)

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Payment information related to bKash, Nagad, Rocket, Upay, and bank transfers — for transaction verification purposes only
• Betting and gaming history, win and loss records

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Time spent on the Platform and list of pages visited
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Live chat messages and email correspondence
• Support ticket content and attached files

wni bd uses collected information only for specific and lawful purposes. Information is never sold to any third party for commercial purposes.

• Account Management and Verification: Completing registration, confirming identity, and maintaining account security.
• Payment Processing: Accepting deposits and completing withdrawal requests.
• Customer Support: Resolving user issues via live chat and email.
• Fraud Prevention: Detecting and preventing unauthorised access, fraud, and money laundering.
• Legal Compliance: Carrying out activities required to comply with applicable laws and regulations.
• Service Improvement: Analysing user experience to improve Platform functionality.
• Promotional Communication: Keeping you informed about offers and promotions where you have given consent — which may be withdrawn at any time.
• Responsible Gaming: Monitoring for unusual behaviour patterns in accordance with our Responsible Gaming guidelines.

wni bd may share information with third parties in the following limited circumstances:

4.1 Service Providers

Trusted third parties are used for payment processing, technology infrastructure, identity verification, and customer support. These organisations receive information only for the specific task and are contractually bound to meet our privacy standards.

4.2 Legal Authorities

Information may be provided under a court order, a lawful request from an investigating authority, or a requirement under applicable law. In such cases, only the information specified in the request is provided.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new controlling entity will remain bound by the obligations of this Policy.

4.4 With Explicit Consent

For any purpose beyond the above, your explicit consent will be obtained in advance before information is shared.

The wni bd platform uses cookies and similar technologies, which are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, security verification, and the basic functionality of the Platform.
• Functional Cookies: Remember your language preference, display settings, and session history.
• Analytics Cookies: Collect Platform usage statistics to help improve the service.
• Marketing Cookies: Used to display relevant advertisements based on your preferences — only with your consent.

5.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the Platform. Disabling essential cookies will affect login and security functionality.

wni bd takes technical and administrative steps to ensure the security of all information stored and transmitted on its Platform.

• SSL/TLS Encryption: All communications on the Platform are encrypted using SSL technology, preventing unauthorised access by third parties.
• Password Hashing: User passwords are never stored directly — advanced hashing algorithms are used.
• Two-Factor Verification (OTP): Additional OTP verification applies for suspicious logins or financial transactions.
• Access Control: wni bd staff can only access information necessary for their specific responsibilities.
• Security Audits: Regular internal audits are conducted to identify and address potential risks.
• Data Centre Security: Information is stored on secured servers and physical access is strictly controlled.

In the event of a security incident, affected users will be notified as quickly as possible and necessary protective measures will be taken.

wni bd does not retain information longer than necessary. However, certain information must be kept for a set period for legal and business reasons.

• Account Information: For the duration the account remains active and for an additional applicable period after closure.
• Financial Transaction Records: Retained for a set period for fraud prevention and legal compliance.
• KYC Documents: For a set period after verification is complete and for subsequent legal requirements.
• Support Communications: Kept for a defined period for the purpose of issue resolution and quality improvement.
• Marketing Preferences: Until consent is withdrawn or the account is closed.

Once the retention period ends, the information is securely deleted or anonymised.

As a user of wni bd, you have the following rights over your own information:

8.1 Right to Access

You have the right to receive a summary of what information wni bd holds about you, should you wish to know.

8.2 Right to Correction

If your information is incorrect, you may request a correction. For profile information, changes can be made directly from account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, the request may be partially or fully declined where legal obligations, ongoing disputes, or financial records are involved.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes and opt out of promotional communications at any time.

8.5 Right to Data Portability

You may request that information associated with your account be provided in a structured format, where technically possible.

To exercise these rights or for any questions, contact our support team 24/7 via live chat or email. We provide support in both Bengali and English. You can also visit our FAQ page for answers to common questions.

All services on wni bd are for persons aged 21 or above only. Information about any person under the age of 21 is not knowingly collected or processed.

Age is verified during the registration process. If a user is subsequently found to be under 21, their account will be closed immediately and any collected information will be deleted — except information that must be retained due to legal obligations.

If a parent or guardian suspects that their child under the age of 21 is using the wni bd platform, they are requested to notify our support team immediately.

The wni bd platform has connections with game providers, payment processors, and other technology partners. These third parties have their own privacy policies, which apply to their own platforms.

wni bd is not responsible for the information collection or usage practices of these third parties. We recommend reading the privacy policy of the relevant third party regarding data protection.

Our payment partners (bKash, Nagad, Rocket, Upay) are independent organisations and their own data protection policies govern their services.

wni bd's server infrastructure may be located in various countries. When information is transferred, appropriate protection measures are ensured in the destination country.

Through data processing agreements, third-party technology service providers are required to maintain protection standards equivalent to this Policy.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us in the following ways:

• Live Chat: Instant support is available 24/7 through the Platform's live chat feature.
• Email: [email protected]

Our support team is able to respond to any privacy-related requests in both Bengali and English.

To learn general information about wni bd, visit our About Us page.